What to do before your phone consult:

  • Complete the New Patient Form below

  • Complete the Accreditation Questions below

  • Describe the history of your condition/ injury, including dates, previous treatment and current status on a half-page word document.

  • Any tests, scans or documents relating to your condition. If you do not have a copy of these, you can call your doctor or the center where they were performed and request they are sent to us prior to your appointment.

  • Email/fax/mail these documents to (Please put your name in the subject line)

What will happen next:

The reception staff will contact you to book in a Skype/phone consult to discuss treatment when we receive all the requested documents.

What happens on the day of your appointment:

The reception staff will contact you by phone when the doctor is ready to check that you are in front of your computer.


Please be mindful the doctor may run behind schedule for which we ask for your understanding. For this reason we will always call you when the doctor is ready so you do not need to wait by the computer.

Our medical staff may ask a few preliminary questions before you speak with the doctor.

Consultation cost

The cost of a phone consultation for new patients is $135. Please note that this charge does not incur a Medicare rebate . When we call you, we will take payment for the consultation over the phone- please have your credit card details ready.

Medical Exemptions

If your appointment is regarding an exemption, you need a positive PCR result. We will require the name of the lab and the lab reference number, please include those in the email ( together with the new patient form and accreditation questions.


You can call DHS to obtain this information if you can't find it in your texts. Please be aware the fee is $165.